Refund Policy

Refund Policy

At Claban Infotech, we are committed to providing transparent and fair refund practices. This policy outlines the circumstances under which refunds may be processed and the procedures involved.

1. Introduction

This Refund Policy applies to all services provided by Claban Infotech, including but not limited to loan processing fees, service charges, and other related charges. By using our services, you agree to the terms outlined in this policy.

2. Eligibility for Refund

Refunds may be considered in the following circumstances:

• Processing fees paid for loan applications that were not processed due to technical errors on our part
• Duplicate payments made due to system errors
• Charges applied in error due to administrative mistakes
• Services not delivered as promised due to our inability to fulfill commitments

3. Non-Refundable Items

The following charges are generally non-refundable:

• Processing fees for approved loans
• Interest charges on disbursed loans
• Penalty charges for late payments
• Administrative fees for completed services
• Charges for services that were delivered as promised

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team within 30 days of the charge
2. Provide Details: Submit your loan reference number, payment details, and reason for refund request
3. Review Process: We will review your request within 5-7 business days
4. Processing: If approved, refunds will be processed within 10-15 business days
5. Confirmation: You will receive confirmation of the refund via email/SMS

5. Processing Time

Refund processing times vary depending on the payment method:

• Bank Transfers: 5-10 business days
• Credit/Debit Cards: 7-14 business days
• UPI Payments: 3-5 business days
• Digital Wallets: 2-5 business days

6. Special Circumstances

In exceptional cases, such as:

• Natural disasters affecting loan disbursement
• Regulatory changes affecting loan terms
• System failures preventing service delivery

We may consider refunds on a case-by-case basis, subject to management approval.

7. Documentation Required

To process your refund request, please provide:

• Loan application reference number
• Payment receipt or transaction ID
• Bank account details for refund processing
• Valid identification document
• Written explanation of the refund request

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be communicated through our website and other appropriate channels. Continued use of our services after policy changes constitutes acceptance of the updated terms.